Better business through collaboration and technology
About Sharing at Work
Daniel J. Pritchett
Memphis, TN
Enterprise collaboration blogger, Fortune 100 Business Intelligence developer, father, husband.
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How Twitter is Affecting Major Brands Online
By Daniel J. Pritchett on August 14, 2008
Comcast cares
Right now Frank Eliason is doing his best to enhance Comcast’s less than sterling reputation for customer care. He’s on Twitter as @comcastcares helping a guy named Jon Armstrong resolve his internet access issue in real time. If Frank can help Jon out he will score a minor PR win for Comcast [read more...]
Posted in Sharing at Work | Tagged airlines, american airlines, branding, comcast, ComcastCares, comments, customer service, disqus, Frank Eliason, js-kit, Social network, twitter