By Daniel J. Pritchett on August 14, 2008
Comcast cares
Right now Frank Eliason is doing his best to enhance Comcast’s less than sterling reputation for customer care. He’s on Twitter as @comcastcares helping a guy named Jon Armstrong resolve his internet access issue in real time. If Frank can help Jon out he will score a minor PR win for Comcast [...]
Posted in Sharing at Work | Tagged airlines, american airlines, branding, comcast, ComcastCares, comments, customer service, disqus, Frank Eliason, js-kit, Social network, twitter | 3 Responses
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Memorable tweets for the first week of December 2008
By Daniel J. Pritchett on December 8, 2008
Here’s a glimpse of the more interesting conversations popular microblogging service Twitter has brought to me in the last seven days. I also went and turned the “send DMs to my cell phone as text messages” feature back on. Twitter is a great complement to texting – it lets me contact people whose phone number [...]
Posted in Sharing at Work | Tagged blogging, changethis, comments, customer service, entrepreneurship, ford, hibbett, lijit, mac, memphis, netflix, networking, outposts, recruiting, silverlight, social media, social media breakfast, twitter, wetpaint, wordpress | 1 Response